Privacy Policy
Last updated: February 2025
Introduction
Form & Frame ("we", "us", "our") operates the website formandframe.art. This privacy policy explains how we collect, use, and protect your personal data in accordance with the Swiss Federal Act on Data Protection (FADP/DSG) and, where applicable, the EU General Data Protection Regulation (GDPR).
Data Controller
Form & Frame, Zürich, Switzerland. For data protection inquiries, contact us at formandframe.art@gmail.com.
What Data We Collect
When you place an order, we collect: your name, email address, shipping address, and payment information. We also collect technical data such as your IP address, browser type, and pages visited through server logs and analytics.
How We Use Your Data
We use your data to: process and fulfil your orders, send order confirmations and shipping updates, respond to customer inquiries, improve our website experience, and comply with legal obligations. We do not sell your data to third parties.
Cookies
Our website uses essential cookies required for the shop to function (e.g. shopping cart, session). We do not use advertising or tracking cookies. Analytics, if any, are configured to respect your privacy and do not use personal identifiers.
Third-Party Services
We use Shopify to power our online store. Your purchase data is processed by Shopify Inc. in accordance with their privacy policy. Payment processing is handled by the payment provider you choose at checkout. We may use a shipping provider (e.g. Swiss Post) to deliver your order.
Your Rights
Under the Swiss FADP and GDPR, you have the right to: access your personal data, request correction of inaccurate data, request deletion of your data, object to processing, and request data portability. To exercise these rights, contact us at formandframe.art@gmail.com.
Data Retention
We retain order data for 10 years as required by Swiss commercial law (OR Art. 958f). Other personal data is deleted when no longer needed for its original purpose or upon your request, unless legal retention obligations apply.
Changes to This Policy
We may update this privacy policy from time to time. Changes will be posted on this page with an updated revision date.
Contact
If you have questions about this privacy policy or your personal data, contact us at formandframe.art@gmail.com.