Shipping & Returns
Delivery Area
We currently deliver exclusively within Switzerland. We do not offer international shipping at this time. If you are outside Switzerland and interested in a piece, please contact us at formandframe.art@gmail.com and we will do our best to accommodate you.
Shipping Cost
Shipping costs are calculated at checkout based on the delivery address and the items in your order.
Packaging
Every artwork is carefully packaged to ensure safe delivery. Pieces are protected with acid-free tissue paper, rigid cardboard backing, and a sturdy mailer or tube to prevent bending or damage during transit.
Processing Time
Orders are typically prepared and dispatched within 3–5 business days. During busy periods, processing may take up to 7 business days. You will receive a shipping confirmation email with tracking information once your order has been dispatched.
Returns
Because each piece is a one-of-a-kind original artwork, we do not accept returns for change of mind. If your item arrives damaged or is materially different from what was described, please contact us within 14 days of delivery at formandframe.art@gmail.com. Include your order number and photos of the issue, and we will arrange a replacement or full refund.
Damaged Items
If your artwork arrives damaged due to shipping, please do not discard the packaging. Take photos of the packaging and the damage, and contact us immediately at formandframe.art@gmail.com. We will work with the carrier to resolve the issue and send you a replacement.
Questions?
For any shipping or returns questions, email us at formandframe.art@gmail.com. We aim to respond within 1–2 business days.